Project directory

DECODA

Automatic Processing of Conversations from call centers.

The recent proliferation of call centers and the low cost of storing audio data have allowed for the recording of very large oral message databases. From a business point of view, these call centers are a strategic interface given the growing importance of customer relations in their industrial policies. The aim of the DECODA project is to enable the development and management of such services over the long term at a lower cost by lightening the annotation effort required. The project proposes to develop systems of robust search of audio data, within the application framework of call centers, by using both generic linguistic resources and unsupervised learning methods. call from RATP, project partner.